Retail Assistant Manager 

Job Description:

We are looking someone with strong leadership skills to join our management team and develop our Snow Peak retail store in Portland, OR and Soho, NY. You'll work closely with the Store Manager in the day-to-day operations including customer service, team building, merchandising, marketing opportunities, inventory management, and opening/closing the store.


  • Assists Store Manager in responsibility for the store
  • Consistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs
  • Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
  • Assists Store Manager with providing a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise
  • Utilizes company tools to diagnose opportunities and develops action plans to improve performance
  • Identifies opportunities to drive traffic into the store through community events (art shows, clinics, etc.)
  • Regularly communicates with Store Manager to discuss strengths, opportunities, and trends in business
  • Helps Store Manager in identifying training needs and providing ongoing training opportunities to the team as needed
  • Leverages individual staff strengths, encouraging employee development and motivation
  • Coaches sales associates on sales techniques and operational duties
  • Assists in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly
  • Responsible to build and train a capable and talented team of part time employees and ensure development of the overall store team
  • Maintains a robust training program for retail store associates
  • Assists Store Manager in delivering consistent, in the moment, feedback and coaching
  • Ensures all pricing, signage, and displays are correct at all times
  • Receives regular deliveries and stocks sales floor in a timely manner
  • Responsible for controlling inventory stock levels and replenishment
  • Communicates sell through and suggest strategies for future forecasting
  • Leads merchandising planning and works together with creative team on the store re-merchandising
  • Enforces all company policies and procedures, including health, safety, and security
  • Manages and controls shrink
  • Performs all duties as directed by supervisor


Skills Required:

  • Financial and Business Acumen: Ability to understand and drive store profitability through service
  • Problem Solving & Decision Quality: Able to use logic and methods to solve problems with effective solutions
  • Relationship Management: Commitment to outstanding customer service and demonstrates dynamic leadership skills with the ability to lead, motivate and develop employees
  • Influencing and Negotiation: Can present ideas and directions that lead others to action
  • Planning and Priority Setting: Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed goals. Possess strong organizational and time management skills

Special Requirements:

  • Availability to work weekends and holidays
  • Positive attitude
  • High degree of personal integrity
  • Attention to detail
  • Ability to stand for long periods of time
  • Ability to lift at least 30 lbs and push, pull, or drag up to 50 lbs.


  • 1-3 years experience in retail store management
  • Strong verbal and written communications skills
  • Must be an excellent organizer and problem solver with strong project management skills
  • Possess strong interpersonal skills to communicate with confidence to both internal and external customers

The Perks

  • Relaxed and fun workplace environment
  • Health, Dental & Retirement benefits
  • Salary - based on experience
  • Paid time off